We are committed to ensure 100% protection for customers by offering genuine products, secure payments and easy returns for items shopped on mywatchzone.com. In case the product you received is ‘defective’ or ‘not as described’, the Free & Easy Returns policy is there for you! You can easily initiate return from ‘My Orders’ page on mywatchzone.com. Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange. Return policy may differ depending on the product category and the seller. Check our Refund Policy here.
If you have received an item in defective condition, or it is not as described, you may request a replacement at no extra cost. Please check the respective seller’s return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
If you are not satisfied with the item delivered, you can request an exchange in a different size or color. Again, at no extra cost to you! Be sure to check the seller’s return policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.
You can return a product by following these steps:
- Check if the return validation criteria are fulfilled. Return validation criteria are stated in this page separately.
- Submit a return request by email to email@example.com mentioning your name & contact number, order number, product details and the reason of return.
- Prepare the return package.
- Arrange return pickup or self-return.
- Return Initiated
The return is initiated after the originally delivered item is handed over to Mywatchzone.
– Please ensure that the correct and complete product is handed over
– The product should be in unused, undamaged and in original condition with intact product seal
– Returned product should include everything from the originally delivered package including price tags, labels, original packaging, freebies and accessories
– In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.